Troubleshooting

Fixes for the Tradeways ATAS indicator — syncing, account routing, missing screenshots, risk warnings, authentication, and sending logs to support.

For anything that doesn't resolve below, contact support@tradeways.app.

Indicator not syncing

Make sure Enabled is on and the HUD shows a connected status.
Check that API Key and Tradeways Account are both set.
If using Chart Only, the chart must be on the symbol you want to sync and stay open during trading.

Tradeways Account dropdown is empty

The API key has no accounts assigned. Open the key in Settings → Integrations, click Manage Access, and grant All Accounts or pick specific ones.

Trades landed in the wrong account

On Automatic, each broker account routes to its own Tradeways account. Open Connected broker accounts in Settings → Integrations and set the Journal account for that broker account. The change applies to new fills — trades already imported keep their current account and can be moved by editing each trade.

A broker account keeps importing and I don't want it

In Connected broker accounts, click Ignore on that row. New fills from it are dropped until you Resume. Use this for demo or test accounts.

I removed a broker account but it came back

Remove only clears the routing entry; it doesn't stop the indicator. If that account is still trading on Automatic, it reappears on the next fill. Use Ignore to block it, or switch the chart to a specific account.

Auto Screenshots missing

Confirm Auto Screenshots is on. Entry shots fire on a new trade, exit shots when the position goes flat.
On macOS, allow ATAS X under System Settings → Privacy & Security → Screen & System Audio Recording, then restart ATAS X.

Risk warning not showing

Enable Risk Warning must be on, at least one limit must be non-zero, and the limit must currently be breached.

Authentication error

The key was likely revoked or doesn't have access to the selected account. Create a new key or fix access in Settings → Integrations.

Setting change rejected

Connection settings are locked while a trade is open or data is still being sent. Close positions, wait for the queue to drain (switch HUD Style to Detailed to watch it), then change the setting.

Sending logs to support

Enable Debug Mode, reproduce the issue, then email the log file to support@tradeways.app.
The log is written to Tradeways\Logs\atas-indicator-debug.log inside your local application data folder:
- Windows — %LOCALAPPDATA%\Tradeways\Logs\atas-indicator-debug.log (paste the path into the Explorer address bar)
- macOS — ~/Library/Application Support/Tradeways/Logs/atas-indicator-debug.log (Finder → Go → Go to Folder)
The file only grows while Debug Mode is on. At 5 MB it is rotated to atas-indicator-debug.log.1 and a new file is started; only that one previous file is kept, so send both if the issue happened a while ago.
ATAS also records the full path in its own log the moment you switch Debug Mode on.

See Also