Support
Reach the Tradeways team and grant temporary support access to your account.
Support
Help destinations and support access. Access this page in Settings → Support.
Help and Resources
Four destinations:
- Contact support — emails
support@tradeways.app. The team usually replies within a day. - Roadmap — what is being built next
- Release notes — recent changes and improvements
- Send feedback — opens Feedback for an idea or a bug report
Support Access
Support staff cannot read your account data by default. Support access grants that permission for a limited time so the team can investigate a problem you have reported.
How it works:
- Access lasts 7 days from the moment you enable it
- You can revoke it at any time, which ends access immediately
- Every use is logged for audit purposes
- The page shows the expiry date and the time remaining while access is active
Enable it only when support asks for it. A support request never requires it up front — the team will tell you if a problem cannot be diagnosed without it.
When access lapses or is revoked, the page keeps showing when the previous access expired, so you can confirm that nothing is open.